Bought it, don't love it? Here's how it works.
Every pair we sell is a one-of-one, pre-owned original. We photograph each pair as it is and describe its condition honestly, so what you see is what you get. If something isn't right, we'll make it right.
Last updated October 2026
Check your pair at delivery
You can inspect the pair in front of the rider before paying. If it isn't the pair you ordered, or the size is wrong, you can refuse it on the spot and pay nothing, not even delivery.
Returns within 3 days
Message us on WhatsApp within 3 days of delivery if:
- the pair isn't as described: a flaw that wasn't shown in the photos or written in the condition report
- we sent the wrong pair or the wrong size
- the pair isn't authentic. If a pair from us is ever proven fake, you get a full refund, including delivery
In these cases we arrange the pickup at our cost and refund you in full, or swap it for another pair if you prefer.
Size exchanges
If the pair doesn't fit, you can exchange it within 3 days for any other available pair, as long as it hasn't been worn outside and comes back in the same condition, with the box and anything else it came with. You pay the delivery both ways; if the new pair costs more or less, we settle the difference.
What we can't accept
- pairs worn outside, washed or altered after delivery
- flaws that were shown in the photos or written in the condition report
- requests after 3 days from delivery
- change of mind on a pair that matches its listing (we'll still offer a size exchange where we can)
How to start a return
- WhatsApp us within 3 days with your order reference (e.g. NW-O7F3A9)
- include clear photos or a short video of the issue. An unboxing video helps a lot
- we reply within 24 hours and arrange the pickup or exchange
Refunds
Once the pair is back with us and checked, we refund within 5 working days by bank transfer, JazzCash or Easypaisa. Delivery charges are refunded only when the mistake was ours.
Refusing a cash on delivery parcel
Refusing a parcel at the door without a reason costs us two-way delivery and takes the pair off sale for everyone else. If it happens repeatedly, we may ask for advance payment on future orders.